Job Responsibilities:

1. Pre-sales Consultation and Conversion

Answer customer inquiries about product information and promotional rules, guide customers to place orders, and improve conversion rates.

Be familiar with product selling points and promotional activities, and proactively recommend related products.

2. Order and Logistics Management

Process order notes modifications (address, product attributes, etc.), and synchronize warehouse information to avoid misdeliveries.

Track logistics progress, handle order expediting, lost item anomalies, and order interception.

3. After-sales Issue Handling

Coordinate returns, exchanges, and refunds; handle negative reviews and complaints; maintain store ratings.

4. Back-end Operations and Feedback

Process platform feedback and reviews, and invite reviews.

5. CMR Customer Management

Segment platform store customers, and collect leads from private domain customers and potential customers.

Conduct customer follow-ups and relationship maintenance to increase repurchase rates.

Collect customer feedback to drive new product demands and service optimization.

Job Requirements:

1. Communication and Expression Skills

Clear verbal expression and fast typing speed (≥50 words/minute);

Able to communicate with customers politely, patiently, and amicably, with a good service attitude;

Skilled in understanding customer psychology and possessing certain sales guidance techniques.

2. Understanding of Platform Rules

Familiar with the after-sales service policies of major e-commerce platforms such as Tmall/JD.com/Pinduoduo/Douyin (e.g., 7-day no-reason return policy, shipping insurance, complaint handling, etc.);

Understand and implement the platform's rules regarding service response time, handling of negative reviews, and dispute arbitration.

3. Data Awareness

Able to understand customer service-related data (e.g., consultation response rate, positive review rate, conversion rate, etc.);

Skilled at identifying common problems in customer feedback, reporting them promptly, and optimizing processes.

4. Stress Resistance

Possess certain emotional management skills and remain calm and professional when dealing with negative customer emotions.

Please send your resume to: hr@medpha.cn

Key Responsibilities:

1. Market Research and Strategic Planning: Lead in-depth market research on industrial-grade PHA materials, analyze industry trends, competitive landscape, and customer needs, providing data support for the company's business expansion strategy. Develop detailed business expansion plans and objectives based on market conditions and drive their implementation.

2. Customer Development and Relationship Maintenance: Explore potential customers and develop new business cooperation opportunities through various channels, such as industry exhibitions and online platforms. Establish long-term and stable cooperative relationships with key customers, deeply understand their needs, and provide customized PHA materials and their modified special-purpose solutions.

3. Product Promotion and Marketing: Collaborate with R&D and marketing departments to develop market promotion strategies for PHA materials, plan and execute online and offline promotional activities. Responsible for product brand building, enhancing the company's PHA materials' market awareness and reputation.

4. Project Management and Execution: Before business is handed over to sales personnel, follow up on the entire process of business projects from negotiation and signing to delivery, coordinate internal company resources, ensure smooth project implementation, and promptly resolve project issues. 5. Monitor project progress and quality to ensure timely completion of sales targets and manage customer payment collection.

6. Competitive Analysis and Response: Closely monitor competitors' activities, analyze their products and market strategies, and promptly propose countermeasures to maintain the company's product competitiveness. Collect market information and customer feedback to provide suggestions for product development and optimization.

Qualifications:

1. Minimum 5 years of experience in new business development in the biodegradable materials industry, familiar with the market for common biodegradable materials such as PHA, PLA, and PBAT; experience with PHA materials is preferred.

2. Experience in business development in major application areas such as biodegradable tableware, paper surface coatings, and green packaging, or rich customer resources in related industries is preferred.

3. Experience in multinational business development, understanding of international market demands and trade rules, and familiarity with markets in Europe, America, and Southeast Asia is preferred.

Please send your resume to: hr@medpha.cn

Job Responsibilities:

1. Responsible for tracking the hot research topics and content related to the functionality, safety, and applications of benzoic acid worldwide;

2. Responsible for compiling metabolic and functional research protocols for benzoic acid and its related compound functional products, including animal and human studies;

3. Responsible for liaising with third-party research institutions, refining experimental protocols, tracking experimental progress, correcting deviations in subsequent experimental protocols, and achieving expected experimental results;

4. Responsible for assisting marketing, compiling literature for external marketing and promotion, and translating it into written expressions reflecting market demands;

5. Other tasks assigned by superiors.

Job Requirements:

1. Law-abiding, of excellent character and academic standing, in good health, and with no criminal record;

2. Holding a doctoral degree, generally under 35 years of age, and having obtained the degree within the past three years;

3. Graduated in pharmacology, pharmacodynamics, clinical pharmacology, or related fields, with priority given to candidates with experience in pharmacology, pharmacodynamics, health foods, and functional foods efficacy and mechanism research;

4. Possessing strong research capabilities and a dedicated work ethic, diligent, meticulous, responsible, passionate about research, able to conduct independent research, with excellent English communication and writing skills, and having published high-level SCI papers as a primary author;

5. Possessing excellent communication skills and a strong team spirit.

Please send your resume to: hr@medpha.cn

Job Responsibilities:

1. Establish a literature and patent database related to benzoic acid, and keep abreast of global research hotspots related to benzoic acid;

2. Develop benzoic acid crystallization processes, conduct research on extraction and purification processes for fermentation-based benzoic acid, and carry out pilot-scale amplification processes; prepare research reports and process documents required for each step;

3. Apply for patents for new products and technologies, and write and publish research papers;

4. Assist the supervisor in applying for and implementing external cooperation projects, and keep abreast of the progress of external projects;

5. Other tasks assigned by the supervisor.

Job Requirements:

1. Law-abiding, of excellent character and academic standing, in good health, and with no criminal record;

2. Holding a doctoral degree, generally under 35 years of age, and having obtained the degree within the past three years;

3. Graduated in pharmacology, organic chemistry, biochemistry, medicinal chemistry, or related fields, with experience in extraction and purification experiments, capable of structural identification of new substances and development of detection methods; those with experience in the functional health product industry are preferred;

4. Strong research ability and dedication, hardworking, meticulous, responsible, passionate about research, able to conduct independent research, with excellent English communication and writing skills, and having published high-level SCI papers as the first author;

5. Excellent communication skills and teamwork spirit.

Please send your resume to: hr@medpha.cn

Job Responsibilities:

1. Partner Development

Resource Development: Identify top/mid-tier influencers and MCN agencies through platforms like Douyin, Kuaishou, and Xiaohongshu, establish partnerships, and send samples for testing.

Resource Database Construction: Build and regularly update the influencer database, managing them in tiers based on fan profiles and sales data (e.g., S/A/B level influencers) to optimize resource matching efficiency.

Cross-Platform Coverage: Be familiar with the ecosystem rules of mainstream e-commerce platforms (such as Douyin, Tmall, and Bilibili), and expand various types of cooperation resources (live streaming, short videos, image-based product seeding, etc.).

2. Business Negotiation and Execution

Cooperation Plan Development: Analyze the match between influencer style and product, and design cooperation terms such as commission sharing, slot fees, and promotion methods.

Full-Process Follow-up: From contract signing, sample delivery, live streaming support to data review, ensure smooth execution of the cooperation.

Crisis Management: Promptly resolve unexpected issues during cooperation (such as influencer schedule changes, after-sales disputes), and maintain cooperative relationships.

3. Data Analysis and Strategy Optimization

Performance Review: Monitor key metrics such as livestream GMV, conversion rate, and ROI, and adjust resource allocation strategies based on data feedback.

Market Insight: Track competitor activities, platform policy changes, and industry trends to provide data support for cooperation strategies.

Traffic Assistance: Some positions require familiarity with traffic tools such as Qianchuan to assist in optimizing livestream traffic allocation.

4. Client Relationship Maintenance

Long-Term Partnerships: Maintain relationships with influencers and agencies through regular follow-ups, holiday gifts, and resource exchanges to increase repeat investment rates.

Needs Assessment: Deeply understand influencer needs (such as product preferences and scheduling flexibility) and customize personalized cooperation plans.

Qualifications:

1. Hard Requirements

Experience: 1-3 years of e-commerce BD or influencer operations experience; candidates with MCN resources and brand business resources are preferred.

Skills: Proficient in using office software such as Excel; basic short video editing skills (such as CapCut).

2. Core Competencies

Negotiation and Communication: Efficiently connect with influencers, agencies, and internal teams (e.g., operations, customer service) to drive cross-departmental collaboration.

Stress Resistance and Execution: Adapt to frequent business trips, respond quickly to changing needs, and achieve monthly/quarterly expansion goals.

Market Sensitivity: Familiar with niche markets such as beauty, food, and daily necessities, accurately matching products with influencer styles.

Please send your resume to: hr@medpha.cn